It’s been two years of pandemic pivoting, but that has only made NorthBay Urgent Care stronger and more flexible to serve the ever-changing needs of the communities it serves, according to Mary Jameson, director of Urgent Care, Primary Care in Vacaville and Women’s Health.
The pandemic took hold just as NorthBay opened a second Urgent Care in Fairfield in spring 2020, and quickly turned that facility, as well as the Urgent Care in Vacaville, into one of the earliest providers of COVID-19 testing in Solano County.
The facility added travel COVID testing to its long list of services offered, so when planning trips to Alaska or Hawaii individuals receive travel credentials after a quick visit.
“When the pandemic first hit, protocols were changing daily and the need for widespread testing was huge. Our centers were right there to help answer the call.”
The team immediately created safety protocols to allow testing to take place while continuing to serve the needs of other patients seeking urgent care for everything from a sprained ankle to acid reflux.
Both NorthBay facilities are operated in partnership with Carbon Health, offering immediate medical attention for non-life threatening conditions, such as strep throat, cellulitis, broken bones, shingles, hives, abrasions and bug or animal bites. It also opened access to urgent orthopedic visits from 11 a.m. to 4:30 p.m. Monday through Friday at 2500 Hilborn Road.
For patients, Urgent Care locations have proven to be a viable alternative to an emergency room, offering shorter waits and lower cost, and an option when a visit with their regular doctor isn’t readily available.
As an added convenience, both Urgent Care centers also offer “Virtual Urgent Care,” whereby patients can use their smartphones to talk with an Urgent Care provider and get treated for a range of conditions.
Both Urgent Care centers are open seven days a week, from 9 a.m. to 7 p.m. The Vacaville location is at 1679 E. Monte Vista Avenue at the Nut Tree Plaza, and can be reached by calling (707) 624-7400. The Fairfield center is located at 1320 Travis Blvd., and can be reached at (707) 646-4000.