Every Encounter, Every Time

At NorthBay Healthcare, our 2,400 employees strive to create connections, every patient, every encounter, every time, so much so that we’ve declared it “The NorthBay Way.”

It can be a daunting task, when you consider nearly 275,000 patients visited our primary and specialty care practices last year, and nearly 60,000 Emergency Department visits were recorded. Patients spent more than 36,000 days in one of our two hospitals, and during their stays they interacted with countless employees, from nurses and medical assistants to workers in environmental services, nutrition and security, just to name a few.

In those interactions, we strive to channel the compassionate care that’s part of our mission statement—as we deliver advanced medicine, close to home.

In digging a little deeper, we’ve discovered that we’re making those connections and a whole lot more. In this special issue of Wellspring, you’ll see how NorthBay is plugged into the community, collaborating with service organizations, schools, other health and safety professionals, the local library, and now the respected Mayo Clinic Care Network.

We realize that our connections define us and challenge us to rise to the occasion, every encounter, every time. We pledge to make it our priority, because that’s The NorthBay Way.