Mayo Clinic Model Works at NorthBay

Inspiration Streamlines Spine Program

A team of NorthBay Healthcare clinicians from the NorthBay Spine Program regularly confer over cases.
A team of NorthBay Healthcare clinicians from the NorthBay Spine Program regularly confer over cases.

NorthBay Healthcare’s collaboration with Mayo Clinic has paved the way for patient-friendly improvements in the NorthBay Spine Program.

In November 2018 Edie Zusman, M.D., director of the NorthBay Center for Neuroscience, and Christopher Rumery, M.D., a specialist in pain management, visited the Mayo Clinic’s Phoenix location, leaving with copious notes and great ideas in how to streamline care.

“We’ve designed a one-stop shop. If you have a problem, you can see all of our experts in a single visit. We do our best to respect your time and that of family members that might need to accompany you,” Dr. Zusman explained. “We’re coordinating with the Mayo Clinic model in mind, navigating for patients, so they can see all the right providers on a single afternoon.”

Dr. Rumery was impressed by the Mayo Clinic model which connects patients to the specialists best suited to help them.

“We’ve designed a one-stop shop. If you have a problem, you can see all of our experts in a single visit. We do our best to respect your time and that of family members that might need to accompany you.”

— Edie Zusman, M.D.

“Their patient navigators were extremely knowledgeable and had a sophisticated algorithm that they used to direct patients to the appropriate specialist,” he said. “Dr. Zusman and I believe that a similar model would be effective in streamlining patient care at NorthBay and making it a destination for Bay Area health care.”

With the new model at NorthBay, every case referred to the spine program gets reviewed and triaged. “We make the effort to get all the previous records in advance of the first meeting with patients — just the way it’s done at Mayo Clinic,” explained Dr. Zusman. “We’re booking appointments together — the patient stays in the same room, and we move around them.”

In addition, the doctors from the various disciplines gather together once a month to review cases. The group includes a Harvard-trained radiologist as well as representatives from Neurology, Osteopathic Manipulative Medicine (OMM), Orthopedics, Pain Management and Physical Therapy.

A Second Opinion

Because NorthBay Healthcare is a member of the Mayo Clinic Care Network, our physicians can consult with Mayo Clinic physicians in complex medical cases. Mayo Clinic experts are able to review electronic health records and can efficiently offer a second opinion, without the patient having to travel elsewhere, or spend extra money.

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