NorthBay Medical Center’s Neonatal Intensive Care Unit (NICU) was named a 2017 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in the category of the Patient Experience.
“This award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience,” said B. Konard Jones, president and CEO of NorthBay Healthcare. “Our NICU is consistently a center of excellence that sets the standard for patient care.”
NorthBay Healthcare Group President Aimee Brewer agreed. “This represents the NICU’s tireless dedication to always putting our young patients and their families first, delivering compassionate care the NorthBay way,” said Aimee. “It’s inherent in how our NICU team functions, every encounter, and every time.”
The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year.
NorthBay Medical Center’s Level III Community NICU has provided upper Solano County with the most sophisticated services for premature or ill newborns for more than 30 years.
“I am so proud of all the nurses, physicians and staff in the NICU. This award is truly a testament to their passion, dedication and commitment, not only to the patients, but also to the families that we are so privileged to serve,” said Steven Gwiazdowski, M.D., medical director of the NICU and chairman of the Department of Pediatrics.
Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care.