Confused? Ask Kelly!

Health Care Conundrum? …Ask Kelly!

Do you need help picking the perfect physician for you and your family?

Kelly Rhoads-Poston has answers. Prior to joining NorthBay Healthcare 18 years ago as a marketing representative and health plan specialist, she worked in the insurance business.

She understands the complicated insurance landscape and goes out of her way to help others navigate it. And part of that is selecting a physician who fits the patient’s needs, making her a matchmaker, of sorts.

To accomplish that, she gets to know NorthBay’s physicians—more than 20 in primary care and many more in specialty care. “I find out what they’re like and what’s their style, so I can relay that to the community,” she said.

If you call her, she’ll toss out some quick questions to get started:

  • Do you prefer a male or female doctor?
  • Do you want an older or younger doctor?
  • Would a family doctor or an internist better suit your needs?
  • Do you like a doctor who likes to chat or who quickly gets down to business?
  • What about location?

“We have primary care doctors in Vacaville, Fairfield and Green Valley, so there are plenty of choices in Solano County. Your doctor can be close to where you live, where you work, or both,” said Kelly.

Ironically, she noted, a lot of people don’t know what they prefer until they are asked to think about it. “Some have had the same provider for years and suddenly have to find someone new,” she said. “It can be intimidating.”

Also intimidating is “open enrollment,” that time of year when people can select or change their job-based health insurance, pick individual market health insurance or choose a new Medicare supplement.

NorthBay Healthcare works with more than 20 insurance companies (see partial list at NorthBay.org/insurance), and most Medicare supplement plans, said Kelly.

She knows the difference between an HMO and a PPO, as well as between Medi-Cal and Medicare. Do you have double coverage? She can help you get the most out of your health benefits.

Find something active that brings you joy and happiness: hiking, team sports, yoga. Try to do it at least once per week with time that is carved out and protected.
~Shanaz Khambatta, D.O.

“The insurance world is complicated, and it’s my job to help people get the answers they need,” she explained. “If I don’t know the answer, I’ll find it.”

Despite all the choices, selecting NorthBay is easy, stressed Kelly. “You can just look around and see all the growth occurring throughout our system in Solano County,” she said.

“We are modernizing our flagship hospital in Fairfield, we have made remarkable additions to our Vacaville campus, and we continue to expand our footprint.”

The bottom line? NorthBay is dedicated to improving health care in Solano County, and only Solano County, she said. “We started here, our headquarters are here, and every choice we make is specifically to benefit the citizens of Solano County. That makes NorthBay the obvious choice.”

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